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Customer Support Technician
| Location: | Plateau, Montréal, Quebec, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 6th Jul 2010 |
| Closing Date: | 3rd Aug 2010 |
| Posted By: | StatusNet |
| Details: | |
| Customer Support Technician Customer Support Technician Position immediately available in Montreal office located in the Plateau. Provide technical support via phone, IM and email for our Open Source Web software and our hosted software service to end users and administrators. Manage and prioritize support tickets through Web-based tool. Escalate serious issues to developers, documentation, sales staff. Requirements One year of customer support experience Fluency in English (written and spoken), good verbal and written communication skills, and excellent people skills, are essential. Familiarity with IRC Skilled with using browser-based applications Able to work from Montreal, QC office Pluses Experience with customer support for computer software, esp. Web software Fluency in French (spoken and written) Fluency in one of: German, Russian, Mandarin, Hindi (spoken and written) Familiarity with installing and administering Web software Familiarity with Unix or Linux command line Familiarity with MySQL or other relational database software Familiarity with PHP and/or PHP-based programs like WordPress or Drupal Familiarity with RT ticket-tracking system Familiarity with bug-reporting systems About the Company StatusNet Inc is an Internet startup based in Montreal, Quebec (with a second office in San Francisco and an international presence). Our Open Source microblogging software lets enterprises, communities and individuals create their own Twitter-like sites. Our cloud service, status.net, provides the same software as a service. Contact Send resume by email to jobs+28 at status.net | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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