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Customer Service Representative

Location:	Saint-Laurent, Montréal, Quebec, Canada
Job Type:	Permanent
Posted:	13th Jan 2012
Closing Date:	10th Feb 2012
Posted By:	Medisca Pharmaceutical Inc.
Details:
Customer Service Representative We are looking for friendly, enthusiastic, detail-oriented individuals to join our Customer Service/Sales Team. If you are a highly autonomous individual who enjoys the challenge of building relationships, meeting deadlines and fixing problems, send us your resume. The main purpose of this position is to provide exceptional customer service to clients by ensuring quality responses to the overflow of incoming calls. The CSR will provide sales support to the Sales team, focusing on resolving issues, checking on backorders and ensuring complete customer satisfaction. Customers are small to medium sized businesses, with the contact person being the pharmacist. DUTIES & RESPONSIBILITIES: Sales Reps’ Support Support the inside and outside Sales team with their customers’ requests and orders when they are not available Place orders, research pricing requests, MSDS and CofA requests Open new accounts Update client information and licenses Process drop shipments Return Merchandise Authorization (RMA) Get required information to create the RMAs Receive approval and schedule UPS pick-up Process Orders for US Wholesalers Process orders for wholesalers Keep contact with the wholesalers, resolve problems and discrepancies Reception coverage during breaks Other duties that may be called upon Qualifications and requirements: · College Diploma in business administration or related field · One (1) to three (3) years experience in customer service · Fluent English and functional French language skills required · Good command of MS Office Suite · Excellent communication skills (verbal and written) · Autonomous, accountable and customer-oriented · Good telephone mannerism · Proactive, takes initiative, self-motivated · Works well in a team · Excels in a fast-paced environment, quick learner Available Shifts: 9am to 6pm and 10am to 7pm EST If you feel that you have the skills required for this position, apply now by sending your resume to: Fax: 514-333-9291 Phone: 514-333-7811 We thank all applicants for their interest, however, only candidates to be interviewed will be contacted.

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